Arrowhead is dedicated to being the preferred supplier of molded composite and plastic products to our target customers. We are dedicated to providing our customers with high quality products that meet or exceed their requirements and expectations. The survey below outline a number of key requirements that we feel must be accomplished for us to meet our satisfaction goals. This survey will provide us with valuable information to help us in assisting you with current and future projects. Please take the time to fill out this survey. In the event that there is a problem your sales representative will contact you as a follow-up.

First Name
Last Name
Company
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Plant You are Surveying

Is the material that is shipped to you correct for type, color, gauge and finish?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Are the mold characteristics (form), part size and shape correct?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Is the wall thickness/ distribution acceptable?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Are the cut/ trim characteristics and hole locations correct for the part size and shape?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Are the parts packaged and shipped to meet your requirements?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Does the part function as you have intended it to?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Is the part appearance acceptable overall?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Are we making deliveries on time?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Are lead times acceptable?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Is our customer and quality service acceptable?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Is your Arrowhead Sales Representative easily accessible?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Are our Customer Service people responsive to your needs and concerns?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Are the people who answer our phones courteous?
Not at all Some of the timeAll of the time 1 2 3 4 5 6 7 8 9 10

Comments/ Concerns
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